NSC Premium Processing Email Notification Failure

The Nebraska Service Center’s (NSC) Premium Processing Unit confirmed a lack of email notifications was due to a technical glitch with its system. For several weeks, American Immigration Lawyer Association (AILA) members were not receiving any email notifications for petitions filed with the NSC Premium Processing Unit.

We have reported that we are receiving email notifications from the NSC, but without the beneficiary’s information and/or with additional digits added to the receipt number. The NSC stated it is aware of the problem and is working with its IT department to resolve it. The NSC also reported that due to the glitch, courtesy receipt notices were sent after cases had already been approved.

If you receive a hard copy of a receipt or approval notice (Form I-797) without the beneficiary’s information and/or with additional digits added to the receipt number. The NSC advises you to contact its Premium Processing Unit via the contact methods listed on the I-797 notice to request a corrected approval or receipt notice.